Terms and conditions for renting and booking a villa:

We strongly recommend that you read and carefully comply with the rental terms and conditions and the reservation and payment terms. If you do not comply with the terms and conditions, you may lose your right to rent the property without being released from your obligation to pay to Amethyst Villas, managed by Stodi Tex SD EOOD. The tenant declares that he has read and understood these rental terms and conditions when making a payment to Stodi Tex SD EOOD.

1. Number of guests:
The holiday home must not be occupied by more people than the number indicated at the time of booking and must not exceed the number indicated as maximum capacity on the website.

2. Time of arrival and departure at the holiday home:
Check-in time on the arrival date is from 15:00 to 24:00 local time and check-out time on the departure date is until 10:00 local time. No refunds for late arrival or early departure.

3. Cleaning, towels and bed linen:
Cleaning of the property, change of bed linen and towels is done on a weekly basis. If you require additional cleaning of the property, this can be arranged at an additional cost. Towels and bed linen are provided in all villas, including beach and pool towels.

4. Transfers:
Transfers from Burgas Airport can be arranged for an additional fee. Transfers are provided by us (the Amethyst Villas team) or by a third party depending on the size of the group and arrival time. It is your responsibility to provide complete and accurate flight information so that appropriate transfer can be arranged by the rental company.

5. Rental prices:
Rental prices are fixed at the time of booking and cannot be increased or decreased after receipt of the booking deposit. Unless otherwise stated, the rental price for the property is in Euros.

6. Confirmation of your reservation:
We will confirm your reservation by sending you via email, Viber or WhatsApp the name of the property, the exact arrival and departure dates for the selected property, the total rental price of the property, the payment information to secure the reservation, the balance amount, and the possible payment methods. The temporary reservation is valid for 48 hours and during this period we are not entitled to offer the property and the period of your vacation to other clients. We are not responsible for spam filters or other problems in the email program/application you use, leading to non-delivery of our messages. After receiving the payment for the reservation, your temporary reservation is automatically confirmed and within 24 hours you will receive by email all the complete information about your stay. It is important to check the accuracy of all data shown in the reservation email. After the expiration of the pre-reservation period, and if we do not have confirmation of payment of the reservation amount, we reserve the right to offer the property to any other potential client, without prior notice.

7. Payment of the balance:
The rest of the paymet for the booking must be paid at least 30 days before your arrival date.

8. Cancellations and changes:
If you wish to change any of the terms of a reservation already confirmed by us, this can be discussed with us and we can accept or reject your request.

The following changes can be made without penalty: changing the number of tenants, names, arrival and departure times, and extending the stay, if possible.

If you wish to change the dates and make the stay shorter than agreed, we will reserve the right to treat this as a cancellation and impose the appropriate cancellation fees. Changes cannot be made within 6 weeks of the arrival date and any such change request will be treated as a cancellation of the original booking and will be subject to cancellation fees.

The group's contact person may cancel the reservation at any time, but only in writing. The cancellation takes effect on the date we receive your email. Please note that if you need to cancel your reservation, the cancellation fee is 100% of the total rental price.

9. Cancellation, changes and additions made by the Amethyst Villas team:
As we plan our rental program months in advance of the season, it is unlikely that we will be able to make changes to our confirmed reservations. In rare cases, there may be circumstances such as serious technical problems with the house that cannot be resolved before your arrival. In such cases, we reserve the right to make changes or, in very rare cases, cancel your reservation. If we cancel your accommodation reservation or make a major change, you have the right to:

- to accept the proposed new accommodation conditions at the same level of housing rental quality and the same rental price without additional fees

– да анулирате резервацията си и да получите пълно възстановяване на всички извършени плащания по Вашата резервация. 

10. Responsibilities of tenants:
On acceptance of the keys to the property you undertake to take care of the property and to comply with the Bulgarian public order policy. If it appears likely that you will cause a disturbance to others or damage our property, we may terminate your holiday arrangements. We will not be obliged to make alternative arrangements for other accommodation, to cover any expenses you may incur, or to refund any amounts.

11.Our responsibilities (of the Amethyst Villas team):

Management services such as maid service, pool and garden maintenance, repairs in/of the villa are provided by us or third parties. It is your responsibility to inform us of any defects found. We undertake to repair the damage within a reasonable time. We are not liable if the tenant leaves the property without notifying us of the defect and/or without giving us reasonable time to repair the damage.

We are not responsible for changes that do not directly affect the vacation home – such as fishing rights, beach swimming opportunities, closures of roads, shops, bus stops, restaurants, public facilities, etc.

The Amethyst Villas team is not responsible for problems with the regional water supply and electricity that are beyond our control, or damage to any of the installations/mechanical equipment of the holiday homes, for blockage of drains and sewers or for the presence of insects or other pests, but we will make every effort to organize a quick repair and provide full assistance in solving the problem.

We (the Amethyst Villas team) are not liable for any direct or indirect damages, accidents that may arise as a result of the client's use of the property or the property's pool, including damages and losses from fires, robberies or criminal behavior.

12. Bulgarian legal system:

In case of legal claims, the venue is Sofia, Bulgaria.

 

Information about the property and the area:

Dear customers, the following additional information about the general conditions of the property and the area gives you more details and we strongly recommend that you read everything carefully before booking. 

1. Air conditioner:

All villas are air-conditioned, wall-mounted in bedrooms and living room. When you are outside the property, please make sure you turn off all air conditioners before you leave.

2. Arrival time:

Guests are not allowed to enter the vacation home until 3:00 PM local time on the date of arrival. Customers will not be allowed to check in until the vacation home is fully prepared for the stay.

3. Cars:

All villas have at least two free parking spaces on their property. If your group has more than two cars, please check parking options and instructions provided by us in advance.

4. Cleaning:

The properties are cleaned once a week.

For stays longer than 1 week, you will have an intermediate cleaning every 7 days included and this will include: cleaning of bathrooms, floors of the property, change of bed linen and bath towels. The kitchen and kitchen appliances will not be cleaned during the mid-stay visit.

Where 'weekly cleaning' is stated, this means that you will receive a cleaning midway through your stay on a two-week holiday (on the 7th day of your stay and on the 14th if you book for 3 weeks, etc.), but not on a weekly stay because the property is already prepared for your arrival.

Upon your departure, we expect clients to leave the property in a similar condition to that in which it was found upon check-in. Please ensure that you have done the following:

–  you have washed and put away all the dishes

– you put everything back where you found it

– you have disposed of all rubbish from the property to public disposal points

If the rented property was not left in an acceptable state of cleanliness, additional fees may apply.

5. Insects:

Our properties are in a rural green area and you may be visited by creatures living nearby. Ants and insects are attracted to food left around, so it is in your best interest to keep your rental property as clean as possible.

6. Time of departure:

All properties must be vacated by 10:00 AM on the day of your departure. This is necessary to allow time to prepare for the next guests.

7. Gardens:

All villas have gardens, a barbecue, as well as a garden table and chairs for outdoor dining. Sun loungers and bean bags may be less than the capacity of the property and they do not always have cushions or mattresses. If cushions are provided, please remember to cover them with pool or beach towels when in use. A gardener will visit the property once a week - please allow him access as this is for your benefit and that of future guests.

8. Gas for barbecues:

Ако газовата ви бутилка е изчерпана, моля, уведомете ни и тя ще бъде заменена с пълна.

9. Heating:

All villas are equipped with air conditioners, which have the option of heating when necessary.

10. Help:

If you encounter any problems with your rented vacation property, you should first contact us.

11. High chairs for babies/ small children:

A high chair can be provided free of charge at the property. Please let us know in advance if you wish to use one. You accept them at your own risk as they may not meet your national safety standards.

12. Insurance:

We strongly recommend that you take out personal insurance for yourself and your group members. Make sure that all members of your group are covered for any accidental damage or personal liability during your stay.

13. Key holders:

All villas are equipped with individual check-in boxes where you will find your keys. This gives you the flexibility to check in at any time after the official check-in time of 3:00 PM. A code for the safe will be provided to you prior to arrival.

14. Number of guests:

It is important that you inform us of your exact number – divided into adults, children (2 – 12 years) and babies(up to 2 years) – prior to your arrival. Failure to do so will result in the property not being properly prepared for your stay. We reserve the right to refuse to let you in the property if more people than recommended occupy the property. It is strictly forbidden to park caravans in the garden to increase the number of people above the maximum permitted.

15. Pets:

Pets are allowed after written confirmation from us.

16. Privacy:

Our villas are in a villa zone and border neighbors. Therefore, it is not possible to guarantee absolute privacy in your accommodation at all times. You should also consider the public policy in the country not to disturb your neighbors with noisy activities.

17. Rubbish:

You will need to take your rubbish every other day to a nearby collection point. It is required not only to reduce the risk of unpleasant odors, but also to eliminate the risk of insect infestation. Please remember to pick up your trash on your departure date.

18. Safety:

We make every effort to ensure that our property is safe, but you must take responsibility for your own safety and the safety of all your guests whilst on holiday. The pools are 140cm deep. The private pools are never large or deep enough for diving. Inform children about dangers such as balconies, open stairs, hidden steps etc. at the property. Never allow children to climb on balcony railings or walls and keep windows and doors opening onto balconies closed when not in use. Please maintain the same level of security at the property as you would at home – always lock doors and windows, keep the front door locked when you are in the house or by the pool.

19. Swimming pools:

Diving and jumping into the pools is strictly prohibited in all pools in our private villas.

 The swimming pools are carefully maintained by a pool company (or by us) once a week. Customers are advised to use nets to clean the pool in between. Even if properly maintained, certain weather conditions (heavy rain, storms, etc.) can affect the balance and cause the pool to become cloudy. If this is the case, please let us know immediately and adjustments will be made, although sometimes it can take a while for the water to turn blue again. This is beyond anyone's control and no compensation will be paid. Please note that due to the specific weather in the country, the pools are open from the beginning of May to the end of September. The pool may not be open outside this season.

20. Televisions:

All villas are equipped with 55-inch TVs in the living room and additional 40-inch TVs in all bedrooms. A TV plan is provided, but this may not mean that all the channels you are used to are available. Please do not expect the full digital range.

21. Washing machines and dish washing machines

Please follow the instructions for their use when available. You may be liable for damages caused by improper use of such appliances. Appropriate preparations for the use of these appliances will be available on arrival. In case you need more, you can buy from local stores.

22. Toilets:
You should not throw anything down the toilet. Please dispose of used toilet paper and other hygiene materials in the bins. Clogs are very inconvenient and expensive to clean. You may be charged if a professional has to be called in, as this will not be considered accidental damage.

Short property rules:

The gardener and pool maintenance or the villa manager visits each property once a week on a scheduled basis.

The property is cleaned; bed linen and bath towels are provided at the beginning of the stay. For reservations of more than 7 days, cleaning will be arranged during the stay. You will be informed of the cleaning time range.

For sanitary reasons, we recommend that you dispose of the garbage collected in the house every second day in the public containers. Please ask the manager for the closest one to the holiday home.

 Please make sure all air conditioners are turned off while you are not in the house.

Please do not move any items out from the villa.

Remember that you are responsible for any damaged or lost goods, damage to the property or damage to anything else associated with the property. Guests are responsible for the actions of other people, including guests or visitors you may have, in the house. Please note that moving furniture from room to room may cause damage and is not permitted.

Please notify us of any faults found during your holiday as soon as possible. 

We offer 24-hour assistance to our guests, but please use the 24-hour line between 10:00 PM and 8:00 AM only in case of emergency. Contact us on: +359 876 420 016.

Please keep the property tidy during your holiday and ensure that at the end of your holiday you leave the home in a similar condition as it was found.

Smoking is allowed only in the outdoor areas - balconies, garden, around the pool, etc.

Please note that you must be extremely careful with the glass around the pool. In the event that glass is broken in or around the pool, this must be reported to us so that measures can be taken for everyone's safety.

Please be aware of the public order and peace policy in Bulgaria – during the hours of 14:00 – 16:00 and 22:00 -08:00 any gatherings or noisy activities may not be tolerated by your neighbors. During these hours, anyone disturbed by noisy entertainment is free to call the local police for assistance.

Please note that the holiday home is only available until 10:00 on the day of your departure. Late check-out is only possible if there are no guests arriving on the same day and after written confirmation from the Amethyst Villas team.